Leaders in Luxury 2019

Sunday, October 27

4:00 PM | Check-In & Information Desk Open

4:30 PM | First Time Attendee Reception (Invitation Only)
A unique opportunity for first time Leaders in Luxury attendees to mix and mingle with each other, our distinguished speakers, and trainers on the Living Room Terrace.

5:00 PM | Welcome Reception
A casual mix and mingle on the Living Room Terrace with drinks and appetizers.

6:00 PM | Neighborhood Networking
An evening to settle in and enjoy the dining options at the Four Seasons Resort Palm Beach or explore the culinary delights of the Palm Beaches.

Monday, October 28

7:30 AM | Information Desk Open

7:30 AM | Breakfast (Provided)

8:30 AM | Opening Remarks with Diane Hartley, president of The Institute

8:45 AM | MASTERCLASS: "Ditch the Pitch: Improvise to Sell More" with Steve Yastrow
In this intensive masterclass, learn how to capture the interest of clients without relying on the standard sales pitch and gain tools that develop the skills and confidence to improvise successful, persuasive conversations.

10:15 AM | Morning Break

10:30 AM | MASTERCLASS: "We: Create Profitable Customer Relationships" with Steve Yastrow
The most loyal and profitable business relationships develop when your clients think "we" rather than "us and them." Learn the concept of creating relationship-building encounters instead of relationship-eroding transactions, and explore how to create ongoing conversations that nurture meaningful, loyal, and profitable connections.

12:00 PM | Lunch (Provided)

12:45 PM | LUXTALK: Marketing Award Finalist Presentations
Back by popular demand, the finalists for the coveted Leaders in Luxury Marketing Award will present their submissions and share their secrets of success that have positively impacted their business. And YOU get to vote for the winner that will be announced in the evening at the Marketing Award Gala+Dinner!

2:00 PM | Afternoon Break

2:15 PM | MASTERCLASS: Negotiation Strategies with Debbie de Grote
Details coming soon.

3:30 PM | LUXTALK: Four Seasons Resort Experience
Details coming soon.

4:30 PM | Evening Break

6:30 PM | Networking Reception

7:00 PM | Marketing Award Gala+Dinner (Provided)

9:30 PM | Networking After Hours
Keep the party going in the Library Bar with drinks for purchase.

Tuesday, October 29

7:30 AM | Breakfast (Provided)

8:30 AM | MASTERCLASS: Photography with Matthew Ferrara
Details coming soon.

9:45 AM | LUXTALK: Building Successful Teams

10:15 AM | Morning Break

10:30 AM | LUXTALK: Tax Planning

11:00 AM | MASTERCLASS: Effective, Targeted Marketing with Andrew Hong, Tobe Agency
Details coming soon.

12:15 PM | Lunch (Provided)

1:00 PM | LUXTALK: Giving Back
Details coming soon.

1:30 PM | Closing Remarks with Diane Hartley, President of The Institute

Please note that event schedule, presenters, and room locations are subject to change.