Registration Open

Pick up your badge and get ready for engaging sessions and networking.

Welcome to Leaders in Luxury

Kathleen Bibbins, General Manager
The Institute for Luxury Home Marketing

Elevated Customer Experience: Unlocking the Secrets of Exceptional Service

You’ll learn lessons from a renowned expert who has cracked the code on delivering unforgettable experiences on how to use a strategic, disciplined approach that will set you apart from your competition.

Jeannie Walters, Founder
Experience Investigators

About Jeannie Walters

Unveiling the Mastery: How Luxury Brands Implement Customer Experience Strategies That Keep Customers Coming back

Ever pondered the secrets behind the unwavering customer loyalty enjoyed by various luxury brands? Our distinguished panel will shed light on their customer retention strategies and implementation.

Jeannie Walters, Moderator
Peter Simoncelli, Ritz-Carlton General Manager
Additional panelists to be announced

Break

First-Time Attendee Welcome Reception

Meet your fellow first-timers and learn some best practices to maximize your Leaders in Luxury experience.

Welcome Networking Reception for All Attendees

Join your fellow Leaders in Luxury guests to kick off your evening with food, drinks, and conversation.

Dinner on Your own

Evening break for dinner. A list of recommended restaurants will be available at registration.

Networking Breakfast

Start your day with a hot breakfast while networking with your fellow attendees.

Opening Remarks

Kathleen Bibbins, General Manager
The Institute for Luxury Home Marketing

Turning Your Clients into Raving Fans for Your Personal Brand

In this interactive workshop, you’ll learn the path to building and sustaining long-term client loyalty, how to navigate it and grow and retain your best clients to give you a major advantage in your business.

Barry Kirk, Principal
Chapman & Co. Leadership Institute

About Barry Kirk

Break

What's New in Direct Mail Campaigns: Introducing Smart QR Codes for Real-Time Homeowner Leads

REAL Marketing shares a new and exciting marketing approach with their new Smart QR Codes designed to enhance your direct mail campaigns. These cutting-edge QR codes allow you to receive real-time leads of homeowners who have shown intent to sell their homes.

Alvin Newton, National Sales Manager
REAL Marketing

About Alvin Newton

What's New, What's Important in Luxury Digital Media & Marketing in 2023?

The digital landscape is constantly evolving, with new tools, strategies, and channels emerging almost daily. Andrew will provide insights and help you prioritize current trends in digital media and marketing that you should incorporate into your business. You'll learn about the importance of short-form video, the impact of AI on content marketing and SEO, whether or not you should explore Meta’s Threads, and other relevant topics to keep your business up to date on digital media and marketing in real estate in 2023.

Andrew Hong, Co-Founder and CEO
Tobe Agency

About Andrew Hong

Customer Experience, Loyalty and Marketing in Practice

Having acquired the knowledge on crafting customer experience, fostering loyalty and formulating effective marketing strategies, it’s time to witness their practical implementation. Dawn will delve into concrete examples, demonstrating how these strategies are put into action and how they yield tangible results for her business.

Dawn McKenna, Founder
Dawn McKenna Group

About Dawn McKenna

Networking Lunch

Get ready for an action-packed afternoon

Personal/Property/Top Marketing Videos

Expect a delightful session as we immerse ourselves in a showcase of the most captivating member marketing videos. Actively participate in the voting process to determine our favorites. Awards announced at the closing session on Friday.

Kathleen Bibbins, General Manager
The Institute for Luxury Home Marketing

Break

Industry Panel

Uncover the challenges and opportunities prevailing in the luxury market today. Our distinguished panelists are geared up to divulge their experiences. Prepare to gain invaluable insights on thriving in the dynamic realm of luxury.

Moderator

Tami Simms
Real Estate Advisor
Coastal Properties Group International, LLC

PANELISTS:

Sherri Anne Green
Washington, DC

Claudine Montano
Toronto, ON & South Carolina

Alex Brandau
Nashville, TN

John Simmons
Fort Collins, CO

New Partner Announcement

GUILD Elite Networking Reception

Come together with your esteemed GUILD Elite colleagues to foster connections and exchange ideas as you get to know each other better.

Networking Reception for All Attendees

Join your fellow Leaders in Luxury guests for an evening of food, drinks, and conversation.

Dinner on Your own

Evening break for dinner.

Networking Breakfast

Start your day with a bite to eat while networking with your fellow attendees.

Expand Your Mindset

Achieving success in luxury real estate demands expanding your sphere of influence, fortifying personal networks, and building a distinctive brand, rather than relying solely on your brokerage, Patrick will offer practical insights on mastering these aspects and guide you on the most effective methods to accomplish these goals.

Patrick Ryan, Principal Owner
Genuine Real Estate Corp.

About Patrick Ryan

Artificial Intelligence Unveiled: Understanding its Essence, Future and Optimal Applications

With the buzz and media hype surrounding AI, it’s natural to wonder about its essence, status, future trajectory, and most importantly, its implications for real estate. Derek will unravel these subjects offering valuable insights. Get ready to delve into the world of AI and its transformative potential for real estate.

Derek Taylor, Director of Technology and Implementation
T3 Sixty

About Derek Taylor

Break

Future: Where Do We Go from Here

Amidst a dynamic market filled with uncertainties, Kofi Nartey will provide tools and reveal valuable insights on how to capitalize on existing and emerging opportunities. 

Kofi Nartey, MBA, CEO
GLOBL RED Real Estate

About Kofi Nartey

Closing Remarks

Kathleen Bibbins, General Manager
The Institute for Luxury Home Marketing