Leaders in Luxury 2023

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Jeannie Walters


Jeannie Walters, CCXP

Experience Investigators | Founder & Chief Experience Investigator

Jeannie is a highly respected and renowned customer experience speaker, writer, and consultant, with over two decades of experience in the field. As the founder of Experience Investigators, Jeannie has spent more than 20 years helping Fortune 500s and SMBs alike find clarity in the world of customer experience.

An award-winning customer experience expert, international keynote speaker, host of two CX Podcasts, the long-running “Crack the Customer Code and Experience Action", Jeannie trailblazed the movement to move from “Reactive Customer Service” to Proactive Customer and Employee Experience. She has spoken to tens of thousands of people globally on the power of proactivity to increase brand loyalty. Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles and her insights have been featured in Forbes, The Chicago Tribune, The Wall Street Journal and NPR.

At Leaders in Luxury, Jeannie will share her insights and expertise on the mindset, strategy, and discipline you need to deliver exceptional customer experiences that drive loyalty and revenue. We’re confident that Jeannie will not only inspire you but also equip you with actionable takeaways that can apply to your own business.

About Jeannie Walters
Learn More About Experience Investigators

Barry Kirk

Barry Kirk

Principal | Chapman & Co. Leadership Institute

Barry Kirk currently serves as a Principal for Chapman & Co. Leadership Institute where he leads our customer loyalty practice. As a 15-year practitioner of the art of loyalty marketing, Barry helps organizations achieve growth by building deep and authentic customer connections. As an untiring evangelizer of the notion that “Consumers are human beings first,” Barry is passionate about designing customer experiences that leverage behavior science, behavioral data analysis, persuasive design, and gamification.

Previously, Barry led the customer loyalty and employee engagement consulting practice for Maritz Motivation, and was in senior leadership at Bunchball, a Silicon Valley-based start-up focused on digital engagement. Barry has a Bachelor's of Journalism from the University of Missouri-Columbia.

About Barry
Customer Loyalty

Derek Taylor

Derek Taylor

Director of Technology and Implementation | T3 Sixty

Derek Taylor, Director of Technology and Implementation for T3 Sixty, the leading provider of technology solution consulting to the real estate industry. Derek consults with and oversees the development and implementation of technology solutions for real estate brokerages and associations. Derek, with over 20 years of experience, is a frequent speaker at industry events and has presented at conferences as well as a frequent contributor to industry publications.

About T3 Sixty

Dawn McKenna

Dawn McKenna

Founder | Dawn McKenna Group

By any measure, Dawn McKenna is one of America's most successful, creative, and sought-after luxury real estate agents. She is not only the #1 Coldwell Banker agent in Illinois, but for the past decade she has been the #1 agent in the exclusive Chicago suburb of Hinsdale, IL, and leads the #4 team amongst all brokerages in the Nation.

About Dawn
Meet the Group

Patrick Ryan

Patrick Ryan

Principal Owner | Genuine Real Estate Corp.

A seasoned real estate advisor and new construction consultant, Patrick owns and operates a boutique firm with offices in Chicago and Miami. Patrick has held every position possible from Broker to Investor to Managing Broker and Sr. Sales Executive for one of the largest development companies in the US.

Meet the Genuine Real Estate

Alvin Newton

Alvin Newton

National Sales Manager | REAL MArketing

Alvin Newton's presence within the industry resonates as a testament to his unyielding dedication and unmatched proficiency. His role as National Sales Manager and partnership with REAL Marketing epitomize innovation and excellence. As a practicing agent, he seamlessly integrates groundbreaking strategies into his personal pursuits. Moreover, his zest for mountain biking reflects a broader appetite for conquest, mirroring his tenacity in navigating the dynamic real estate terrain. Alvin's narrative is one of relentless progression, embodying the essence of a true luminary in the world of real estate.

Meet the REAL Marketing Team
About REAL Marketing

Andrew Hong

Andrew Hong

Co-Founder and CEO | Tobe Agency

Andrew has 15+ years of experience with helping his clients use content, community and technology to drive more leads and customers in the Real Estate, Financial Services, and Education industries. Andrew's deep knowledge of the Real Estate and Mortgage industries, coupled with his unique experience in Management Consulting, Entrepreneurship, and Marketing have allowed him to drive growth for hundreds of his clients over his career.

Meet the Tobe Team
About Tobe

Kofi Nartey

Kofi Nartey, MBA

CEO | GLOBL RED Real Estate

A leading authority on luxury real estate, Kofi Nartey is the go-to broker for celebrities, prominent sports figures, and affluent clientele around the globe with over 20 years of experience representing elite buyers and sellers of distinguished properties.

About Kofi Nartey