– Meet the Staff –

Diane Hartley, General Manager

Diane brings her passion for luxury marketing and more than 20 years of experience growing and leading businesses to her role as General Manager. Diane works with our Staff, our Trainers, our Members, and our Strategic Partners to enhance the experience of membership in the Institute. She is joining our team most recently from Travis Wolff, a Dallas based CPA and consulting firm focusing on High Net Worth Individuals, where she was responsible for Strategy and Marketing. Prior to Travis Wolff, Diane served in numerous senior level management roles at The Dallas Morning News, including publisher of neighborsgo, the first local social media website in DFW and companion website for the print publication. She was also the sales leader responsible for launching F!D Luxe, the award winning luxury magazine. Prior to her tenure at The Dallas Morning News, Diane held General Management and Sales Management positions at a number of companies in telecom, media, and publishing. Diane is active in a number of non-profits, most notably Junior Achievement of Dallas, where she sits on the Board of Directors.

Amanda Hammer, Director of Membership

Amanda has been with The Institute since 2008 and in that time, she has been responsible for nearly every aspect of the business – from member services, training course management, product management, host relationship management, national brand relationship management and more. In her current role as Director of Membership, Amanda brings her wealth of knowledge and her dedication, drive and intimate knowledge of the luxury segment to focus on growing and enhancing the “Member Experience.” Amanda holds a dual B.A. in Communication Studies and Art/Graphic Design from the University of Iowa.

Debbie Linzenmeyer, Training & Events Manager

Debbie brings her experience in events management and trade show planning to her role as Training & Events Manager for the Institute, where she is responsible for building deep relationships with our hosts and ensuring all of our events are executed seamlessly. Debbie came to The Institute after four years at Fossil Group, where she led the ground-up development and communication of globally integrated Public Relations and Events Management. Prior to Fossil, Debbie managed and coordinated all aspects of trade show planning and operations for a luxury home furnishings company at the Dallas Market Center. Debbie brings a passion for relationship building and a people-centric approach to this newly created position. Debbie graduated with honors from Framingham State University in Massachusetts with a B.A. in English.

Jill Duncan, Member Services Coordinator

Jill came to the Institute with extensive operations experience in the boutique luxury hotel and hospitality industry. In her role as Member Services Coordinator, Jill works with our members on telephone inquiries, webinars, and at times, in person at conferences and events like Leaders in Luxury. She is a self-professed “lifelong learner” and is constantly seeking ways to improve the membership experience with her new ideas for tools and resources. Jill is an avid cyclist and is a Certified Massage Therapist working with private clients.

Jasmine Williams, Training Services Coordinator

Jasmine brings her background in non-profit business development and retail to The Institute. She honed her outstanding customer service and organizational skills in these positions, which she applies daily to her role in helping our hosts seamlessly execute our training. Jasmine’s positive approach and thirst for learning new things helps us constantly improve the new member experience. Jasmine enjoys being active, from playing golf to running, and brings her passion for helping kids to her volunteer work.